Returns & Exchanges
At WISE, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Our streamlined process ensures that finding your perfect fit is always hassle-free.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.
Print and Attach Label
Download and print the prepaid shipping label provided by our portal and securely tape it to the outside of your return package.
Drop Off and Track
Leave your package at any authorized carrier drop-off location and keep your tracking number to monitor your refund status.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing